Refund Policy
Refund Policy
At Buvyra, we are committed to an exceptional skincare experience. If you are not entirely satisfied with your purchase, our team is dedicated to providing seamless support. We believe that skincare is a journey of trust, and your satisfaction is at the heart of everything we do.
Our 30-Day Assurance
From the day you receive your Buvyra products, you have 30 days to ensure the formula is the right fit for your skin.
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To maintain our standards of hygiene and quality safety, returned products must be unused and in their original, unopened packaging.
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If a product arrives damaged or with a quality defect, please notify us immediately for a priority replacement.
The Return Process
We strive to make the process as smooth as your skincare routine:
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Initiate: Email us at service@buvyra.com with your order number.
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Review: A specialist will review your request and provide return authorization within 24 business hours.
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Refund: Once received and inspected, your refund will be processed back to your original payment method within 3–5 business hours.
Skin Consultation & Guidance
If your concern is related to how a product reacts with your skin type, we invite you to consult with our skincare experts before finalizing a return. Often, a slight adjustment in application frequency or layering can unlock the radiance you were expecting.
Important Notes
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Shipping Fees: Original shipping charges and return shipping costs are non-refundable unless the return is due to a product defect or shipping error.
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Exchanges: At this time, we offer direct exchanges only for items that are damaged or incorrectly shipped.
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Final Sale: Limited-edition sets or items marked as "Final Sale" are not eligible for our standard return program.